Getting in touch with our team is straightforward, whether you have a question about plant care, need help identifying a species, or want to discuss a potential order. We handle inquiries through a few dedicated channels, and each one is monitored regularly during business hours so that messages don't sit unanswered for long.
The fastest way to reach us is through the contact form on this page. Fill in your name, email address, and a brief description of what you need, and the message will be routed to the appropriate person on our team. If your question relates to a specific plant or order, including any reference numbers or photos helps us respond more accurately on the first try rather than going back and forth for details.
Once a message comes in, it's reviewed and assigned based on the subject matter. Care-related questions typically go to someone familiar with the plant families in question, while order or shipping concerns are handled by the team managing logistics. This means the person who eventually replies has the context needed to give a useful answer rather than a generic one.
Response times vary depending on the complexity of the request and current volume, but straightforward questions are usually answered within a couple of business days. More detailed inquiries, such as those involving diagnosing an unfamiliar issue with a plant or coordinating a larger order, may take a bit longer since they often require input from more than one person.
If you've already placed an order and have a question specific to it, mentioning the order number in your message speeds things up considerably. It lets us pull up the relevant shipping and product details right away instead of asking follow-up questions just to locate the record.
For general feedback, suggestions about the site, or reports of something not working as expected, the same contact form applies. These messages are read even when they don't require a direct reply, and recurring themes in feedback often influence changes we make down the line.
We don't currently offer phone support, so all communication runs through written correspondence. This keeps a clear record of the conversation on both sides, which is particularly useful when troubleshooting a plant issue over several exchanges or confirming details about a shipment.
If you don't hear back within the expected window, it's worth checking that the message went through correctly and that replies aren't landing in a spam folder. Beyond that, feel free to send a follow-up referencing your original message so we can locate it and pick up where things left off.